FAQ’s

HOW DOES THE WISHLIST WORK?

YOU CAN STORE ALL YOUR FAVOURITE OPTIONS IN ‘MY WISHLIST’. ALL YOU HAVE TO DO IS CLICK ON THE ITEM YOU WANT AND CLICK ON THE ‘ADD TO MY WISHLIST’ BUTTON. YOU CAN GO BACK AND VIEW YOUR WISHLIST AT ANY GIVEN TIME AND ADD ITEMS FROM THE LIST TO YOUR SHOPPING LIST BY CLICKING ON ‘ADD TO BAG’ BUTTON AND PROCEED WITH PLACING YOUR ORDER AS USUAL. YOU CAN ALSO PRINT YOUR WISHLIST FOR FUTURE REFERENCE, E-MAIL IT TO A FRIEND OR SHARE IT ON SOCIAL MEDIA PLATFORMS.

DO YOU CHARGE FOR SHIPPING?

WE PROVIDE FREE SHIPPING ABOVE RS. 500. ORDERS VALUED BELOW RS. 500 WILL BE CHARGED RS. 50 FOR SHIPPING.

DO YOU CHARGE FOR CASH ON DELIVERY?

YES, A CONVENIENCE FEE OF RS. 50 PER ORDER IS CHARGED FOR THE CASH ON DELIVERY PAYMENT OPTION.

WHEN WILL MY ORDER BE DELIVERED?

YOUR ORDER WILL BE DELIVERED WITHIN 5-7 WORKING DAYS OF PLACEMENT OF THE ORDER.

HOW WOULD YOU KNOW WHEN TO DELIVER MY ORDER?

YOUR ORDER IS USUALLY SHIPPED WITHIN 48 HOURS OF CONFIRMATION. OUR LOGISTICS PROVIDER WILL THEN REACH YOU TO DELIVER THE ORDER. IN CASE YOU ARE NOT AVAILABLE TO TAKE THE DELIVERY AT FIRST ATTEMPT, YOU MAY SUGGEST A PREFERRED TIME OF DELIVERY.

HOW DO I TRACK MY ORDER?

YOU CAN TRACK YOUR ORDER BY CLICKING ON THE ‘TRACK YOUR ORDER’ LINK ON THE FOOTER AND ENTERING YOUR TRACKING ID.

WHAT CAN I RETURN/EXCHANGE?

WE DO NOT HAVE A RETURN POLICY ON SUNGLASSES OR BAGS. THESE ITEMS CAN ONLY BE EXCHANGED IN CASE OF DAMAGES.

WHAT IS THE RETURN/EXCHANGE POLICY OF LOLA’S CLOSET?

WE DO NOT HAVE A RETURN POLICY ON SUNGLASSES OR BAGS. THESE ITEMS CAN ONLY BE EXCHANGED IN CASE OF DAMAGES. IF YOU HAVE RECEIVED A DAMAGED PRODUCT, KINDLY WRITE TO US AT INFO@LOLASCLOSET.IN AND WE'LL GET BACK TO YOU WITHIN 48 HOURS ABOUT THE EXCHANGE PROCEDURE.

PLEASE NOTE:

(1)THE PARCEL SHOULD BE IN ITS ORIGINAL PACKAGING AND BOX AS RECEIVED ALONG WITH ALL THE TAGS, STICKERS ETC. WORN ARTICLES WILL NOT BE ACCEPTED. MAKE SURE YOU RETAIN THE ORIGINAL INVOICE AS WELL THE PROOF OF DISPATCH.

(2)AT THE TIME OF PLACING THE RETURN ORDER YOU CAN SHIP THE PRODUCTS BACK TO OUR WAREHOUSE.

ADDRESS:

183/B MAKER TOWER,

CUFFE PARADE,

MUMBAI, 400005.

(3)PLEASE PACK THE PRODUCTS CAREFULLY (PREFERABLY IN A TAMPERPROOF PACKING) AND PUT ONE COPY OF INVOICE AND DISPATCH RECEIPT (ISSUED BY YOUR COURIER SERVICE PROVIDER) INSIDE THE BAG ALONG WITH THE PRODUCTS. PLEASE WRITE OUR COMPLETE WAREHOUSE ADDRESS ON THE PACKET ALONG WITH THE PHONE NUMBER. BE SURE TO RETAIN ONE COPY OF OUR INVOICE AND PROOF OF DISPATCH.

(4)EMAILS RECIEVED AFTER THE 3^RD DAY OF RECEIPT OF PURCHASE WILL NOT BE ENTERTAINED.

WHAT IS THE REFUND POLICY OF LOLA’S CLOSET?

WE DO NOT HAVE A REFUND POLICY WE ONLY HAVE AN EXCHANGE POLICY FOR DAMAGED OR FAULTY ITEMS.